We encourage you to add some of our favorite resource materials to your reading list:
Selected Bibliography
Jennifer Beer with Eileen Stief, The Mediator's Handbook, developed by Friends Conflict Resolution Programs (Gabriola Island, BC: New Society Publishers, 1997)
Laurence Boulle, Mediation Skills and Techniques (Australia: Butterworths, 2001)
Suzette Haden Elgin, Success with the Gentle Art of Verbal Self-Defense (Englewood Cliffs: Prentice Hall, 1989)
Roger Fisher and Daniel Shapiro, Beyond Reason: Using Emotions as You Negotiate (New York: Penguin, 2005)
Roger Fisher, William Ury, Bruce Patton, Getting to YES: Negotiating Agreement without Giving In (New York: Penguin, 1991)
Lillian Glass, He Says, She Says, Closing the Communication Gap Between the Sexes (New York: Putnam, 1993)
Anna Maravelas, How to Reduce Workplace Conflict and Stress (Franklin Lakes, NJ: Career Press, 2005)
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Crucial Conversations, Tools for Talking When Stakes are High (New York: McGraw-Hill, 2002)
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Crucial Confrontations, Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (New York: McGraw-Hill, 2005)
Douglas Stone, Bruce Patton, Sheila Heen, Difficult Conversations, How to Discuss What Matters Most (New York: Penguin, 1999)
Deborah Tannen, The Argument Culture (New York: Ballantine Books, 1998)
US Arbitration & Mediation of MN, Concepts in Mediation (USA&M of MN, Inc., 1995)
William W. Wilmot, Joyce L. Hocker, Interpersonal Conflict (Boston: McGraw Hill, 2007)
Further Reading
The Arbinger Institute, Leadership and Self-Deception, Getting Out of the Box (San Francisco: Berrett-Koehler, 2000)
Robert B. Ashmore and William C. Starr, Ethics Across the Curriculum, The Marquette Experience (Milwaukee: Marquette, 1991)
Joseph Bruchac, ed. Native Wisdom (San Francisco: Harper, 1995)
Marcus Buckingham and Donald O. Clifton, Now, Discover Your Strengths (New York: Free Press, 2001)
David L. Cooperrider and Diana Whitney, Appreciative Inquiry, A Positive Revolution in Change (San Francisco: Berrett Koehler, 2005)
Sheila J. Costello, Managing Change in the Workplace (Burr Ridge: Irwin, 1994)
Edward S. Curtis, photographer, selected Native Americans, Native American Wisdom (Philadelphia, Running Press, 1994)
Peter F. Drucker, Managing the Nonprofit Organization, Principles and Practices (New York: HarperCollins, 1990)
Masaru Emoto, The Hidden Messages in Water (New York: Atria, 2005)
Howard Gardner, Frames of Mind, The Theory of Multiple Intelligences (New York: Basic, 1993)
Daniel Goleman, Emotional Intelligence: why it can matter more than IQ (New York: Bantam, 1995)
Adrian Gostick and Dana Telford, The Integrity Advantage, How Taking the High Road Creates A Competitive Advantage in Business (Salt Lake City: Gibbs Smith, 2003)
Edward M. Hallowell and John J. Ratey, Answers to Distraction (New York: Bantam, 1994)
Michael Hammer and James Champy, Reengineering The Corporation, A Manifesto For Business Revolution (New York: Harper, 1993)
Thich Nhat Hanh, trans. Mobi Ho, The Miracle of Mindfulness (Boston: Beacon, 1975)
Stan Hutton and Frances Phillips, Nonprofit Kit for Dummies (Hoboken: Wiley, 2006)
David Bruce Ingram, Jennifer Parks, Understanding Ethics, the Complete Idiot's Guide (Indianapolis: Alpha, 2002)
Kay Redfield Jamison, Touched with Fire, Manic-Depressive Illness and the Artistic Temperament (New York: Free Press, 1993)
Martin Luther King, Jr., Quotations of Martin Luther King, Jr. (Bedford: Applewood, 2004)
John Kotter, Leading Change (Boston: Harvard Business School Press, 1996)
Russell Lee and Dan Casey, Crisis & Trauma in Colleges and Universities (Ellicott City: Chevron, 2004)
Jim Loehr and Tony Schwartz, The Power of Full Engagement, Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal (New York: Free Press, 2003)
Gabriel Marcel, The Mystery of Being, Volume I: Reflection and Mystery (South Bend: St. Augustine's Press, 2001)
Gabriel Marcel, The Mystery of Being, Volume II: Faith and Reality (South Bend: St. Augustine's Press, 2001)
Thomas Paine, Common Sense (New York: Pelican, 1976 <1776>)
Candace B. Pert, Molecules of Emotion, The Science Behind Mind-Body Medicine (New York: Scribner, 2003)
Thomas J. Peters, Robert H. Waterman Jr., In Search of Excellence, Lessons from America's Best-Run Companies (New York: Harper & Row, 1982)
Tom Rath, Vital Friends, The People You Can't Afford to Live Without (New York: Gallup Press, 2006)
Lance Secretan, Inspire! What Great Leaders Do, Transforming People and Organizations (Hoboken: Wiley, 2004)
Peter M. Senge, The Fifth Discipline, The Art & Practice of The Learning Organization (New York: Doubleday, 1990)
Julia T. Wood, Interpersonal Communication, Everyday Encounters (Belmont, CA: Wadsworth, 2002)
George Washington, Rules of Civility and Decent Behaviour in Company and Conversation (Bedford: Applewood, 1988)
Margaret J. Wheatley, Leadership and the New Science, Discovering Order in a Chaotic World (San Francisco: Berrett-Koehler, 1999)
Rosamund Stone Zander, Benjamin Zander, The Art of Possibility, Transforming Professional and Personal Life (New York: Penguin, 2002)